Our providers they like to think that they are there to answer a customer service inquiry faster than anyone else. That has to be an essential to how they do business, because they know that when YOU are the customer, YOU are looking for service. And when they say “service,” that means they pay attention to you.
No one wants to be ignored, and that is what tends to happen when you go with some of the other Pay Per Head companies. They may have a huge customer base, but their agent-client winds up becoming a “number,” which eventually takes its toll, because the customer is looking to maximize the profitability of his experience in PPH, and there absolutely needs to be that “hand-in-hand” relationship to help make that happen.
They have the best facilities for you to deal with. That means they have the most conscientious designers around so that you can have a customized website ready to invite your end customers in so that they can place their wagers with you. That means having the latest up-to-date odds so that you can resemble the sharpest operator in the world. You will NEVER miss a critical line change when you are doing business with them.
It also means that you are going to really “ramp up” your own customer relations. Let’s face it – when you aren’t required to spend as much time in the “office” you can get out there and deal with your customers on a personal basis, as well as recruit new business to come in. The PPH bookie software package you get when you come aboard with one of our providers allow you to free up a lot of time for this purpose.
PPH bookie software package Free Trial
And you also have the opportunity for superior communication with your customers that offers perfect documentation and clarification. There are other PPH companies out there that employ people in their call center who may not speak English as a first language. What happens in this case is that there is the chance that something is going to be “lost in the translation,” and that is going to wind up costing you money and clients. Our PPH service providers only uses call center reps who speak native English, and they know the business, so you are going to have happy customers and be able to eliminate disputes.
